All orders placed are sent from our US based warehouse. We offer Free Shipping for all orders over $150
If you have any questions or if we can help with anything at all, please contact us at [email protected]
Shipping within USA?
- Free Shipping for all orders over $150
- Flat Rate $10.00 for orders over $150
- Express Courier Service $30.00
All orders are sent via USPS Priority and take 3-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within the USA for $30.00. These orders will be sent with either UPS or Fedex, and take 1-2 business days to arrive after dispatch.
All orders placed before 1pm PST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.
All orders placed before 1pm PST are dispatched the next business day. Please note, during sale periods or within 5 days of a new collection launch there may be some delays.
Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.
All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.
Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Cobalt and Tawny is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
If you are located outside of the US, we offer flat rate shipping of $30, with Free Worldwide Shipping on all orders over $150
All international orders are sent with our International Courier service that is then passed onto your local postal service once the order arrives in your country. Delivery times can vary between 14-21 business days to arrive. Once dispatched you will receive shipping confirmation and tracking details.
RETURNS AND EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 30 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
To return an item, we need to provide you with a Return Authorization Number.
Please complete the Return Request Form here.
Our Returns Team will reply with your Return Authorization Number within two business days, and will also provide you with the address to send your return to.
- Your Return Authorization Number must be clearly marked on the front of your returned parcel. If our warehouse cannot identify this number on the outside of your parcel it may be returned to you.
- Your Return Authorization Number will be attached in our response to your request. Please print this and include inside your parcel.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $800, if so please ship these separately as Cobalt and Tawny is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized.
We do not refund initial shipping charges for items returned, other than for faulty items. Cobalt and Tawny is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
What if my item is faulty?
We’re so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the fault to the returns form.
Do I have to pay for shipping my return?
For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
How will I be refunded?
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalized. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Can I exchange an item?
Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.